Refund policy.
This page explains how VX reviews payment and fulfillment issues.
Before requesting a review
Check your order status and active plan in your VX account. A pending crypto transaction or a Revolut payment awaiting manual confirmation is not treated as a completed, fulfilled order.
Duplicate or incorrect charges
Contact support with your VX username and order ID. For crypto payments, include only the public transaction hash. VX will review duplicate payments, failed fulfillment, and billing errors against server records.
Fulfilled digital access
Eligibility for a refund after digital access has been delivered can depend on the circumstances of the transaction and applicable consumer law. VX reviews requests using the payment record, fulfillment record, and account activity.
How to request a review
Open the Support center and provide the relevant order ID. Do not send passwords, recovery codes, private keys, or wallet seed phrases.
Open support