Use account recovery first, then provide your VX username and the visible error if the issue continues.
Account support →Use the right support path and share only what is needed.
VX support can investigate account, order, release, and platform issues without asking for passwords, recovery codes, private keys, or wallet seed phrases.
Include your order ID, payment method, approximate time, and public transaction hash when relevant.
Payment guide →Check live status and the current release before reporting a platform or version problem.
View status →Contact the VX support channel.
For a faster investigation, include your username, the affected page or version, the exact visible error, and the approximate time it happened.
Information support should never need.
Do not send passwords, recovery codes, authentication secrets, private keys, wallet seed phrases, or full payment credentials. If anyone asks for those items while claiming to represent VX, stop the conversation and use the official support path above.